FAQ

Is it necessary to know how to swim?

Yes, all participants must be able to swim 25 m and to feel completely comfortable when totally immersed in water. Our life jackets help you to float, but in no way replace the required abilities mentioned above. New: the Canöes du Ried propose canoe trips supervised by monitors. It is possible to communicate the required swimming test results for the groups prior to the outing.

How should I dress?

For maximum comfort:

• Quick-drying light clothing (material used in sportswear).
• Enclosed shoes throughout your trip. Depending on the weather forecast, don’t forget sun protection (cream, glasses with a cord so you don’t loose them, hat etc.) as well as a sweatshirt and wind-proof clothing.

Can I navigate with my dog?

Yes, dogs are accepted on the following conditions:

• They cannot be allowed to roam free on the Canoës du Ried site.
• They must be kept on a leash, unless the management grants permission (animals are present on the site).
• Whilst in the canoe, the dog should not be wearing a harness, a collar or a leash to avoid any risk of the dog drowning through being trapped in the branches. This presupposes that the dog owner is capable of navigating with an unattached dog in the boat.

he Canoës du Ried periodically organises training courses in partnership with Sélestat Kennel Club to help you prepare your holidays or navigation in general with your pet.

What happens to the deposit once it has been handed over?

Deposits are designed to avoid abusive reservations; they should be in the form of cheques and are only cashed in the event of an “abusive cancellation”, less than 5 days before the scheduled reservation date (see “weather” for further information).

Can I cancel my trip because of rain?

Yes, under certain conditions. Our aim is to get you to practice a recreational activity. We understand that practicing the activity in the pouring rain does not correspond to your expectations. With this in mind, we made the choice of allowing cancellations which may be justified by rotten weather forecast for the whole day, as long as it is not abusive (there must be a bit of give and take on both sides).

What happens if we volontarily arrive after 18h ?

Following several recurring late arrivals, EURL Tib’tourisme has decided to charge all deliberate late arrivals 77 euros (excluding tax) by the hour.